Privacy policy | DFi Labs

Privacy Policy & Claims

DFi Labs and its subsidiaries ("DFi Labs") are committed to respecting and protecting the privacy of visitors to the DFi Labs website and of customers who use DFi Labs' services. In compliance with French and European regulations, this privacy policy outlines the information processing practices of DFi Labs (and its subsidiaries) when you access the content of the DFi Labs website located at DFi-labs.com (http://www.DFi-labs.com/), and when you are a customer of DFi Labs or its subsidiaries.

Acceptance of the Privacy Policy

By accessing and using the services of DFi Labs, you acknowledge that you are aware of the conditions of this privacy policy. When DFi Labs requires your consent to process your personal information, DFi Labs will seek your consent for the collection, use, and disclosure of your personal information as described below. DFi Labs may provide additional "just-in-time" disclosures or additional information about the collection, use, and data sharing practices of specific services. These disclosures may supplement or clarify DFi Labs' privacy practices, or may provide you with additional choices about how DFi Labs processes your data.

If you do not agree with or are uncomfortable with any aspect of this privacy policy, you must immediately stop accessing or using DFi Labs' services.

Changes to this Privacy Policy

DFi Labs reserves the right to modify this privacy policy at any time, and when required by law, DFi Labs will inform you of changes to this privacy policy. If DFi Labs makes significant changes, it will notify you by email (sent to the email address specified in its database) or by means of a notice on DFi Labs' services before the change takes effect.

Personal Information Collected by DFi Labs

Personal data is data that can be used to identify you directly or indirectly or to contact you. DFi Labs' privacy policy covers all personal information that you voluntarily provide to DFi Labs and that DFi Labs obtains from its partners. This privacy policy does not apply to anonymous data, as it cannot be used to identify you.

You may be asked to provide personal information at any time when you are in contact with one of DFi Labs' companies. The companies of DFi Labs may share your personal information among themselves and use it in accordance with this privacy policy. They may also combine it with other information to provide and improve the products, services, and content of DFi Labs (see the section below).

Except as described in this privacy policy, DFi Labs will not give, sell, rent, or lend any personal information to any third party.

DFi Labs collects personal information to provide you with DFi Labs' services. When DFi Labs asks users to provide specific personal information, it is because this information is relevant for certain purposes. Any information that you provide to DFi Labs that is not required is voluntary.

For example, DFi Labs collects personal information when you use or request information about DFi Labs'

Services, subscribe to marketing communication services, request help, answer surveys, or register for an event or webinar from DFi Labs. DFi Labs may also collect personal information offline, for example, when you attend one of its events or when you contact your Relationship Manager. DFi Labs may use this information in combination with other information that DFi Labs collects about you.

You are free to choose to provide DFi Labs with the types of personal information described below, but DFi Labs may not be able to serve you as effectively or offer you all or part of DFi Labs' services when you choose not to share certain information with DFi Labs.

Here are some examples of the types of personal information that DFi Labs collects and the uses it may exercise:

When you become a customer of DFi Labs (or its subsidiaries, respectively), DFi Labs or DFi Labs' external service provider may collect personal information. The following information may be collected: your name, date of birth, driver's license number, identity card or passport, address, phone number, email, full bank details, tax or company identification number, legal status of the company, information DFi Labs needs to establish the controlling holder of the operating companies and legal entities, or information concerning the identity of the beneficial owner of non-operating entities, or information concerning persons with signing authority (first and last name, address, email, curriculum vitae), or the authorized traders (first and last name, nationality, date of birth, etc.). DFi Labs will use this information to respond to your requests and provide you with the appropriate services.

Each time you contact DFi Labs or respond to its communications (for example, by email, phone, in writing), DFi Labs will receive your contact information and any other personal information you choose to provide. DFi Labs will use this information to respond to your requests or to provide you with services.

How Personal Information is Used

The primary goal of DFi Labs in collecting personal information is to offer you a secure, smooth, efficient, and personalized experience. In general, DFi Labs uses personal information to create, develop, operate, provide, and improve its services, content, and advertising, as well as to prevent losses and combat fraud. Here are some examples of how DFi Labs may use this information:

To provide you with DFi Labs' services and customer support that you request.
To process transactions and send notices about your transactions.
To verify your identity by comparing your personal information with third-party databases.
To send you administrative or account information.
To better understand DFi Labs' customers and how they use and interact with websites and services owned and/or operated by DFi Labs.
To provide a personalized experience and implement the preferences you request.
To personalize, measure, and improve DFi Labs and the content and presentation of DFi Labs' websites and applications.
To enhance security, prevent fraud, monitor and verify identity or access to services, and combat spam or other malware or security risks.
To propose marketing offers, service updates, and promotions according to your communication preferences.
To communicate with you about DFi Labs events and/or DFi Labs partner events.
To prevent and investigate potentially prohibited or illegal activities and/or violations of DFi Labs' terms of use.
To resolve disputes, collect fees, and troubleshoot technical issues.
To comply with legal obligations.
To fulfill DFi Labs' contracts with third parties.
For quality control and staff training.

DFi Labs will not use your personal information for purposes other than those communicated to you by DFi Labs without your authorization. From time to time, DFi Labs may request your permission to share your personal information with third parties. You can choose not to share your personal information with third parties when DFi Labs relies on consent as the legal basis for processing your personal information. You can also choose not to allow DFi Labs to use your personal information for purposes incompatible with those for which DFi Labs originally collected it or subsequently obtained your authorization. If you choose to limit the use of your personal information, certain features or services of DFi Labs may not be available to you.

Information from Third-Party Sources

From time to time, DFi Labs may obtain information about you from third-party sources, as permitted by applicable law, such as public databases and identity verification partners: DFi Labs obtains information about you from public databases and identity verification partners for the purpose of verifying your identity. Identity verification partners use a combination of government records and public information about you to verify your identity. This information includes your name, address, occupation, public sector employment profile, credit history, status on sanction lists maintained by public authorities, and other relevant data. The legal basis for this processing is to comply with the legal obligations of DFi Labs, such as anti-money laundering laws. In certain cases, DFi Labs may process additional data about you for reasons of public interest to ensure that DFi Labs' services are not used fraudulently or for other illegal activities.

Retention and Storage of Personal Information

DFi Labs will retain your personal information for the duration necessary to fulfill the purposes for which it was collected, as described in this privacy policy, or as required by law. DFi Labs takes reasonable steps to ensure that the personal information it collects is accurate, complete, and up-to-date. However, it is your responsibility to update or correct your personal information whenever necessary.

DFi Labs implements appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. DFi Labs stores your personal information on secure servers located within the European Economic Area (EEA) or with trusted third-party data processors who are contractually bound to comply with DFi Labs' privacy and security requirements.

Your Rights Regarding Personal Information

Under French and European data protection laws, you have the right to access, rectify, delete, or restrict the processing of your personal information. You also have the right to data portability and the right to object to the processing of your personal information under certain circumstances.

To exercise your rights, please contact DFi Labs at hello@dfi-labs.com or follow the instructions provided in the communication you receive from DFi Labs. Please note that DFi Labs may require you to verify your identity before processing your request.

DFi Labs will respond to your request within a reasonable time frame and in accordance with applicable laws. If you are not satisfied with DFi Labs' response or believe that the processing of your personal information does not comply with the law, you have the right to lodge a complaint with the French data protection authority (CNIL) or your local data protection authority.

International Transfers of Personal Information

DFi Labs may transfer your personal information to countries outside the European Economic Area (EEA) for the purposes described in this privacy policy. When transferring your personal information outside the EEA, DFi Labs will take appropriate measures to ensure that your personal information is adequately protected in accordance with applicable data protection laws, such as entering into standard contractual clauses approved by the European Commission.

If you have any questions or concerns about this privacy policy or DFi Labs' handling of your personal information, please contact DFi Labs at hello@dfi-labs.com.

Claims Policy

DFi Labs is committed to providing an efficient and transparent claims process for its customers. This claims policy outlines the procedures and requirements for filing and resolving claims related to the services provided by DFi Labs and its subsidiaries.

Filing a Claim

If you believe you have a valid claim related to the services provided by DFi Labs or its subsidiaries, please contact DFi Labs' customer support team by email at hello@dfi-labs.com or through the contact form on the DFi Labs website.

When filing a claim, please provide the following information:

Your full name and contact information, including your email address and phone number.
A detailed description of the issue, including the specific service involved, the date of the incident, and any relevant supporting documentation (e.g., transaction records, correspondence, screenshots).

DFi Labs may request additional information or documentation from you to properly assess and resolve your claim.

Claim Resolution Process

Upon receiving your claim, DFi Labs will:

Acknowledge receipt of your claim within a reasonable time frame.
Investigate the issue and determine the appropriate course of action based on the facts and circumstances of the claim.
Communicate the outcome of the investigation to you and, if necessary, provide instructions on any further steps required to resolve the claim.

DFi Labs aims to resolve claims as quickly as possible, typically within 30 days of receiving all required information and documentation. However, the resolution time may vary depending on the complexity of the claim and any applicable regulatory requirements.

Appeals Process

If you are not satisfied with the resolution of your claim, you may appeal the decision by submitting a written request to DFi Labs' management team at hello@dfi-labs.com within 30 days of receiving the initial decision.

Your appeal request should include:

Your full name and contact information, including your email address and phone number.
A detailed explanation of the reasons for your appeal, including any additional evidence or arguments supporting your claim.
Any relevant supporting documentation not previously submitted.

DFi Labs' management team will review your appeal and provide a final decision within a reasonable time frame, typically within 30 days of receiving your appeal request.

If you remain dissatisfied with the outcome of your appeal, you may have the right to seek further recourse through the appropriate regulatory authorities or legal channels, depending on the nature of your claim and the applicable laws and regulations.

Updates to the Claims Policy

DFi Labs reserves the right to update or modify this claims policy at any time. Any changes to the claims policy will be posted on the DFi Labs website, and, where required by law, DFi Labs will notify you of any significant changes. It is your responsibility to regularly review the claims policy and stay informed of any updates or modifications.

Compliance with French and European Regulations

DFi Labs is committed to ensuring compliance with all applicable French and European regulations, including the General Data Protection Regulation (GDPR) and any other relevant privacy and data protection laws.

To maintain compliance with these regulations, DFi Labs has implemented the following measures:

Data Protection Officer (DPO): DFi Labs has appointed a Data Protection Officer to oversee and ensure compliance with all applicable data protection regulations. The DPO can be contacted at hello@dfi-labs.com for any questions or concerns related to data protection and privacy.
Data Processing Agreements: DFi Labs enters into Data Processing Agreements with all third parties that process personal data on its behalf. These agreements ensure that these third parties maintain the same level of data protection and security as DFi Labs.
International Data Transfers: DFi Labs ensures that any transfer of personal data outside the European Economic Area (EEA) is carried out in compliance with the GDPR and other applicable data protection laws. This may involve the use of appropriate safeguards, such as the European Commission's Standard Contractual Clauses, to ensure the protection of personal data.
Data Subject Rights: In accordance with the GDPR and other applicable regulations, DFi Labs recognizes and respects the rights of data subjects, including the right to access, rectify, erase, restrict, and object to the processing of their personal data. Data subjects can exercise their rights by contacting DFi Labs' Data Protection Officer at hello@dfi-labs.com.
Data Retention and Deletion: DFi Labs retains personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in the privacy policy. After this period, personal data is securely deleted or anonymized in accordance with applicable data protection laws and DFi Labs' data retention policy.
Security Measures: DFi Labs employs a variety of technical and organizational measures to ensure the security and integrity of personal data, including the use of encryption, access controls, and regular security assessments.
Breach Notification: In the event of a personal data breach, DFi Labs will notify the relevant supervisory authority and, where required, affected data subjects, in accordance with the GDPR and other applicable data protection laws.

By implementing these measures and continuously monitoring its data protection and privacy practices, DFi Labs aims to maintain compliance with all relevant French and European regulations and to provide a secure and transparent experience for its customers.