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Privacy Policy & Claims

DFi Labs and its subsidiaries ("DFi Labs") respect and protect the privacy of visitors to the DFi Labs website and of DFi Labs' customers who use DFi Labs' services. In the interest of transparency, this privacy policy describes the information processing practices of DFi Labs (and its subsidiaries) when you access the content of the DFi Labs website located at (http://www., and when you are a customer of DFi Labs or its subsidiaries.

Acceptance of the privacy policy

By accessing and using the services of DFi Labs, you signify that you are aware of the conditions of this privacy policy. When DFi Labs needs your consent to process your personal information, DFi Labs will seek your consent for the collection, use and disclosure of your personal information as described below. DFi Labs may provide additional "just-in-time" disclosures or additional information about the collection, use and data sharing practices of specific services. These disclosures may supplement or clarify DFi Labs' privacy practices, or may provide you with additional choices about how DFi Labs handles your data.
If you do not agree with or are uncomfortable with any aspect of this privacy policy, you must immediately stop accessing or using DFi Labs' Services.

Changes to this confidentiality policy

DFi Labs reserves the right to modify this privacy policy at any time, and when required by law, DFi Labs will inform you of changes to this privacy policy. If DFi Labs realises essential changes, it will inform you by e-mail (sent to the e-mail address indicated in its database) or by means of a notice on DFi Labs' services before the change takes effect.

Personal information collected by DFi Labs


Personal data is data that can be used to identify you directly or indirectly, or to contact you. DFi Labs' privacy policy covers all personal information that you voluntarily put in to DFi Labs and that DFi Labs obtains from DFi Labs' partners. This privacy policy does not apply to anonymous data, as it cannot be used to identify you.
You may be asked to provide personal information at any time when you are in contact with one of DFi Labs' companies. The companies of DFi Labs may share your personal information among themselves and use it in accordance with this privacy policy. They may also combine it with other information to provide and improve the products, services and content of DFi Labs (see the section below).
Except as described in this privacy policy, DFi Labs will not give, sell, rent or lend any personal information to any third party.


DFi Labs collects personal information in order to provide you with DFi Labs' services. When DFi Labs asks users to provide specific personal information, it is because this information is relevant for certain purposes. Any information that you provide to DFi Labs that is not required is voluntary.

For example, DFi Labs collects personal information when you use or request information about DFi Labs'

Services, subscribe to marketing communication services, request help, answer surveys or register for an event or webinar from DFi Labs. DFi Labs may also collect personal information off-line, for example when you attend one of its events or when you contact your Relationship Manager. DFi Labs may use this information in combination with other information that DFi Labs collects about you.
You are free to choose to provide DFi Labs with the types of personal information described below, but DFi Labs may not be able to serve you as effectively, or to offer you all or part of DFi Labs' services, when you choose not to share certain information with DFi Labs.


Here are some examples of the types of personal information that DFi Labs collects and the uses it may exercise:


  • When you become a customer of DFi Labs (or its subsidiaries, respectively), DFi Labs, or DFi Labs' external service provider, may collect personal information. The following information may be collected : your name, date of birth, driver number, identity card or passport, address, telephone, e-mail, full bank details, tax or company identification number, legal status of the company, information DFi Labs needs to establish the controlling holder of the companies and legal entities in operation or concerning the identity of the beneficial owner of the non-operating entities or information concerning the persons with signing authority (first and last name, address, e-mail, curriculum vitae), or the authorised traders (first and last name, nationality, date of birth, etc.). ). DFi Labs will use this information to respond to your requests and provide you with the appropriate services.

  • Each time you contact DFi Labs or respond to its communications (for example, by e-mail, telephone, in writing), DFi Labs will receive your contact information and any other personal information you choose to provide. DFi Labs will use this information to respond to your requests or to provide you with services.


How personal information is used


The main objective of DFi Labs in collecting personal information is to offer you a secure, fluid, efficient and personalized experience. In general, DFi Labs uses personal information to create, develop, operate, provide and improve its services, content and advertising, as well as to prevent losses and combat fraud. Here are some examples of the use that DFi Labs may make of this information :


  • To provide you with DFi Labs' services and customer support that you request.

  • To process transactions and to send notices about your transactions.

  • To verify your identity by comparing your personal information with third party databases.

  • To send you administrative or account information.

  • To better understand DFi Labs' customers and how they use and interact with the websites and services owned and/or operated by DFi Labs.

  • To provide a personalized experience and to implement the preferences you request.

  • To personalize, measure and improve DFi Labs and the content and presentation of DFi Labs' websites and applications.

  • To reinforce security, prevent fraud, monitor and verify the identity or access to services, and fight against spam or other malware or security risks.

  • To propose marketing offers, service updates and promotions according to your preferences in terms of communication.

  • To communicate with you about DFi Labs events and/or DFi Labs partner events.

  • To prevent and investigate potentially prohibited or illegal activities and/or violations of DFi Labs' terms of use.

  • To resolve disputes, collect fees and resolve simplified maintenance problems.

  • To comply with legal obligations.

  • To realise DFi Labs' contracts with third parties.

  • For quality control and staff training.


DFi Labs will not use your personal information for purposes other than those communicated to you by DFi Labs without your authorisation. From time to time, DFi Labs may request your permission to share your personal information with third parties. You can choose not to share your personal information with third parties when DFi Labs relies on consent as the legal basis for processing your personal information. You can also choose not to allow DFi Labs to use your personal information for purposes incompatible with those for which DFi Labs originally collected it or subsequently obtained your authorisation. If you choose to limit the use of your personal information, certain features or services of DFi Labs may not be available to you.


Information from third party sources

From time to time, DFi Labs may obtain information about you from third party sources, as permitted by applicable law, such as public databases and identity verification partners : DFi Labs obtains information about you from public databases and identity verification partners for the purpose of verifying your identity. Identity verification partners use a combination of government records and public information about you to verify your identity. This information includes your name, address, occupation, public sector employment profile, credit history, status on sanction lists maintained by public authorities, and other relevant data. The legal basis for this processing is to comply with the legal obligations of DFi Labs, such as laws against money laundering. In certain cases, DFi Labs may process additional data concerning you for reasons of public interest in order to ensure that DFi Labs' services are not used fraudulently or for other illegal activities.

DFi Labs also processes this information to provide you with assistance in the context of its contractual obligations towards you. Finally, DFi Labs processes this information in the public interest because it helps it to monitor, prevent and detect fraud.
Once DFi Labs obtains such information from third parties, DFi Labs will no longer share it with other third parties, except in the cases described in this confidentiality policy. This information is shared with DFi Labs' processors and group of companies, if necessary, to perform the Services.


Collection and use of automatically collected information 

DFi Labs automatically receives and stores certain types of information, for example when you interact with the sites or use the services. This information does not necessarily reveal your identity directly, but may include information about the specific device you are using, such as hardware model, version of the operating system, browser software (such as Firefox, Safari or Internet Explorer), and your Internet Protocol (IP)/MAC address/device identifier.

For example, DFi Labs automatically receives and saves information on DFi Labs' server logs from your browser, including how you arrived at the Services and used them; your IP address ; device type and unique device identification numbers, device event information (such as failures, system activity and hardware settings, browser type, browser language, date and time of your request and referring URL), general geographic location (for example, country or city), and other technical data collected through cookies, pixel tags and other similar technologies that uniquely identify your browser. DFi Labs may also collect information about how your device has interacted with the DFi Labs website, including the pages you visit and the links you click. DFi Labs may use identifiers to recognize you when you arrive on the website through an external link, such as a link appearing on a third party site.

Please postpone any further information on the use of cookies by DFi Labs until further notice. Please refer to DFi Labs' cookie policy ( for more information on the use of cookies by DFi Labs.


How DFi Labs protects and stores personal information

DFi Labs understands the importance of protecting your privacy, which is why DFi Labs maintains (and requires its service providers to maintain) appropriate physical, technical and administrative safeguards to protect the security and confidentiality of the confidential information you entrust to it.
DFi Labs may store and process all or part of your personal and transactional information, including certain payment information, in France and elsewhere in the world where DFi Labs' service providers are located.


DFi Labs protects your personal information by implementing physical, electronic and procedural protections in accordance with applicable laws and regulations.
For example, DFi Labs uses computer protections such as firewalls and data encryption, DFi Labs implements physical access controls to its buildings and files and DFi Labs only authorises access to personal information to those employees who need it to carry out their duties.


However, DFi Labs cannot guarantee that the loss, misuse, unauthorised acquisition or alteration of your data will not occur. Please recognize that you play an essential role in the protection of your own personal information. When you register for DFi Labs' services, it is important to choose a password that is sufficiently long and complex, not to reveal it to third parties and to inform DFi Labs immediately if you become aware of any unauthorised access to or use of your account.

In addition, DFi Labs cannot ensure or guarantee the security or confidentiality of information that you transmit to it or that you receive from DFi Labs over the Internet or by wireless connection, including by e-mail, telephone or SMS, because DFi Labs has no means of protecting this information once it has left and until it reaches it. If you have reason to believe that your data is no longer protected, please contact DFi Labs at the e-mail address, postal address or telephone number indicated at the end of this privacy policy.


How DFi Labs protects and stores personal information 

  • DFi Labs takes care to allow access to your personal information only to those who really need it to perform their tasks and duties and to share it with third parties who have a legitimate purpose for accessing it. DFi Labs will never sell or rent your personal information. DFi Labs will only share your data under the following circumstances :

  • DFi Labs may share your information with contracted service providers who assist certain parts of DFi Labs' business operations, such as marketing and technology services. DFi Labs' contracts require these service providers to use your information only in connection with the services they provide to DFi Labs, and prohibit them from selling your information to anyone else.

  • DFi Labs shares your information with the financial institutions with which DFi Labs partners to process the payments you have authorised.

  • DFi Labs may share your information with companies or other entities with which DFi Labs plans to merge or be acquired. If such a combination occurs, DFi Labs will require the new merged entity to comply with this privacy policy with respect to your personal information. You will be informed in advance of any changes to the applicable policies.

  • DFi Labs may share your information with third parties when required to do so by applicable law or by a court or other authority to which DFi Labs is put in any jurisdiction; or DFi Labs believes in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of DFi Labs' Contracts and any other applicable policies.

  • DFi Labs may share your information with other third parties with your consent or at your request.


How DFi Labs shares personal information with other parties 

You have the right to review, correct or amend your personal information, or delete such information if it is inaccurate. You may do so by contacting your Relationship Manager. However, this right is limited when the personal information is necessary for regulatory purposes.
If you decide to terminate your customer relationship, DFi Labs will mark your account in the DFi Labs database as "Closed", but will retain your account information in the DFi Labs database for a period of time authorised by applicable law. This measure is necessary to prevent fraud, by ensuring that persons attempting to commit fraud will not be able to avoid detection simply by closing their account and opening a new one. However, if you close your account, your personal information will not be used by DFi Labs for other purposes, nor will it be sold or shared with third parties, except if it is necessary to prevent fraud and to assist in the realisation of the law, as required by law, or in accordance with this confidentiality policy.


Rights Regarding the Use of Your Personal Information 

You have a right of access to the personal data that DFi Labs holds about you under the General Data Protection Regulations and to certain related information. You may also demand that any inaccurate personal information be corrected or deleted.
You may at any time object to the use by DFi Labs of your personal information for direct marketing purposes, and you may have the right to object to the processing by DFi Labs of all or part of your personal information (and require its deletion) in certain other circumstances.
If you wish to exercise any of these rights, please contact DFi Labs as indicated below.


Retention of Personal Information 

DFi Labs shall retain your personal data for as long as necessary for the needs of its business relationship with you, for the performance of its contractual obligations to you or, if that is longer, for legal and regulatory reasons.
DFi Labs has established internal policies for the deletion of customer account data after termination of a customer's subscription to a Service.


Changes to this privacy policy 

DFi Labs may periodically publish changes to this privacy policy on this page. DFi Labs encourages you to visit this page often. When required by law, DFi Labs will inform you of any changes to this privacy policy. If DFi Labs realises significant changes, it will notify you by e-mail (sent to the e-mail address indicated in your account) or by means of a notice on the DFi Labs Services before the change takes effect.


How to contact us 


If you have any questions or concerns about this privacy policy, or if you have a complaint, you can contact any member of our team at any time, or you can contact DFi Labs via



In accordance with the regulations in force, the Company has established and maintains an operational procedure for the rapid and efficient handling of client complaints.


1 - For those with investments managed by the Company


Investors are invited to use the contact email specified in the contractual documentation. If they have not received a satisfactory response, they may send a registered letter with acknowledgement of receipt to the Company at the following address



DFi Labs 



Their request will then be processed by the Claims Manager.



2 - Time limits for processing the complaint



A letter acknowledging receipt of the complaint will be sent to the customer within 10 working days of receipt of the complaint, unless the customer has received a reply within this period.

The customer will receive a response within a maximum of two months from the date of receipt of the complaint, unless special circumstances are duly justified.

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